CCPA imposes Rs 1 lakh fine on Amazon for selling pressure cookers that don’t meet norms
The Central Consumer Protection Authority (CCPA), the country’s consumer watchdog, has passed an order against e-commerce company Amazon for allowing the sale of domestic pressure cookers in violation of mandatory standards on its e-commerce platform.
The CCPA has directed Amazon to notify consumers of all 2,265 pressure cookers, recall and reimburse the prices of such pressure cookers to consumers, and submit a compliance report in 45 days. The CCPA, headed by Chief Commissioner Nidhi Khare, has also directed Amazon to pay a penalty of Rs 1 lakh for allowing the sale of pressure cookers in “violation of” to Quality Control Order (QCO) and “violating” the rights of consumers.
“After examination of the response submitted by the company, it was observed that a total of 2,265 pressure cookers not conforming to mandatory standards were sold through Amazon after notification of the QCO. The total fee earned by Amazon on the sale of such pressure cookers through its platform was Rs 6,14,825.41,” the CCPA said in a statement.
The statement read, “Amazon acknowledges that it has earned a ‘sales commission’ charge for pressure cookers sold on its platform. earns commercially from sales, it cannot differentiate itself in terms of problems arising from the sale of products through its platform.
“In the order, CCPA directed Amazon to notify all consumers of the 2,265 pressure cookers sold on its platform, recall the pressure cookers and reimburse their prices to the consumers and submit a compliance report of the same within 45 days. The company was also directed to pay a penalty of Rs 1,00,000 for allowing the sale of pressure cookers in violation of the QCO on its platform and violating the rights of consumers,” it said.
The statement said the CCPA had passed a similar order of fine and recall of defective pressure cookers against Paytm Mall, which complied with the direction passed by the CCPA and deposited a fine of Rs 1 lakh.
