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“Crew are human too,” says Jet Airways CEO Sanjiv Kapoor in support of an IndiGo flight attendant who got into a fight in the air.

Jet Airways CEO Sanjiv Kapoor stood up for the IndiGo flight attendant who was seen getting into a heated argument with a passenger and telling him that she works for the airline and is not his servant.

Kapoor tweeted in response to a video of the incident that went viral. The video was taken on a flight from Istanbul to Delhi.

“She must have been through a lot to get to the point where she broke. Over the years, I’ve seen passengers hit and insult flight crew, calling them “servant” and worse. “Hope she’s okay, even though she must be under a lot of stress,” Kapoor said.

In the video, the flight attendant can be seen talking to the passenger after he got into a fight with another crew member, reportedly over the meals that were offered to him. She is seen telling the passenger, “My crew is crying because of you,” as she tells him about the counted meals.

When the passenger shouted back, “Why are you yelling?” the situation quickly got worse. She replied, “Because you’re yelling at us,” while another member of the crew tried to calm things down.

“I’m sorry, sir, but you can’t talk to the crew that way. I am listening to you in peace and with all due respect. “But you have to respect the crew, too,” says the flight attendant. As the fight goes on, the passenger says she works for the company. She told him that she works for him and is not his servant.

In response to the incident, IndiGo said that it happened on December 16 on flight 6E 12 from Istanbul to Delhi. “The problem was with the meals that some passengers who were taking a codeshare connection had chosen,” the airline said.

“IndiGo knows what its customers need, and we work hard to make sure that our customers have a pleasant and stress-free experience with us.” We’re looking into what happened, and we want to make sure you know that the comfort of our customers has always been our top priority,” it said.



Hi, my name is Nisha and I'm an educational journalist based in India. I've always been passionate about the power of education to transform lives, and that's what led me to pursue a career in journalism focused on this area. I completed my Bachelor's degree in English from Hindu College in Delhi in 2013 and then went on to earn my Master's in Journalism and Mass Communication from the Indian Institute of Mass Communication in 2017. During my studies, I also completed several short-term courses on Education in India, Sociology, and other related subjects to deepen my knowledge in this field. I'm particularly interested in improving access to quality education in rural areas, where students often face significant challenges. I've worked on a number of initiatives to address this issue, including advocating for better policies, resources, and practices that can make a difference. As an educational journalist, I'm passionate about using my platform to highlight important issues in the education space. I've covered a wide range of topics, including the impact of technology in the classroom, innovative approaches to teaching and learning, and the challenges facing students from marginalized communities. One of the things I love most about my work is the opportunity to constantly learn and grow. I'm an avid reader and believe that reading is key to expanding one's knowledge and perspective. I'm always seeking out new ideas and insights to help me better understand the world around me. In summary, as an educational journalist, I'm dedicated to using my skills and expertise to make a positive impact in the field of education. I'm committed to improving access to quality education for all students and to using my platform to raise awareness about important issues in this area.

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